Booking Terms & Conditions for Reservations at Luccombe Hall Hotel

Temporary Booking Terms & Conditions During Covid-19

BOOKING TERMS

A deposit of £50 is required to secure your accommodation. Payment for ferry crossings booked through the hotel must be made at the time of booking.
This deposit is non-refundable, we therefore advise guests to take out their own holiday insurance.
The balance of the booking value is due in full on arrival.
Children under the age of 2 years receive accommodation and breakfast free. Evening meals are charged as required.
There is a £5 charge for amendments to ferry bookings made through the hotel.

CANCELLATION DUE TO COVID-19

Temporary Cancellation Policy -During the Covid-19 epidemic, you can now cancel your booking up to 48 hours before day of arrival. Your deposit can be transferred to a future booking within the next 12 months without an administration fee. No refunds or discounts will be given for meals not taken, late arrival or early departure. We therefore advise guests to take out their own holiday insurance.

 

Bookings made on our tariff rates

A deposit of payment for the first night of your stay is required to secure your booking.
For bookings of 4 days or more, 25% of the accommodation cost is required to secure your booking.
Deposits are non-refundable, we therefore advise that guests are covered by their own holiday insurance.
Payment for ferry crossings booked by the hotel must be made at the time of booking.
The remaining booking value is due in full on arrival
Payments may be made by debit or credit card – phone reservations on 01983 869000 or by cheque made payable to Luccombe Hall Hotel.
All Rooms at Luccombe Hall Hotel are non smoking.

Cancellations of bookings made on our tariff rates

Cancellations notified more than 14 days before arrival will lose the deposit.
Cancellations less than 14 days before arrival will be liable for the full cost of the holiday.
No discounts or refunds will be given for meals not taken or early departure.

Bookings made on our late breaks or special offers rates

Full payment is required at time of booking.
Payments may be made by debit or credit card – phone reservations on 01983 869000 or by cheque made payable to Luccombe Hall Hotel.
These bookings are taken on a non-cancellable and non-transferable basis.
In the event of cancellation, no refund will be given, we therefore advise guests to take out their own holiday insurance.

Arrival

Your accommodation is available from 2pm on day of arrival until 11am on day of departure.
Guests may arrive before 2pm but their rooms may not be ready.
Please be advised we do not offer a late check in service, all guests must arrive by 10pm on day of arrival
Any outstanding monies are due to be paid in full on arrival.
No discounts or refunds will be given for meals not taken or for early departure.
Children under the age of 2 years are only charged for evening meals if required.