Luccombe Hall Hotel and its gardens on the clifftop above Sandown Bay
Our Story

About Luccombe Hotels

Proudly family-run on the Isle of Wight since 1986

The Clifftop Collection
1986Family-run since
2Clifftop hotels in Shanklin
10Years of Tripadvisor Travellers’ Choice
Our Story

A Warm Welcome from Clare & Steve

Luccombe Hall is more than a hotel – it’s part of our family’s journey, shaped by our parents’ dream and continued today by every guest we welcome

Luccombe Hotels is a small, family-run group of two clifftop hotels in Shanklin, Isle of Wight. Founded by Ken and Lyn Wells in 1986, the group is now proudly run by their children, Clare Farrelly and Steven Wells. A third family-owned property, Shanklin Villa Apartments, is operated by younger brother Matthew. Each business reflects the family’s values: heartfelt hospitality, thoughtful touches, and a commitment to making every guest feel truly welcome.

At Luccombe Hotels, we’re a family who care deeply about the experience our guests have.

Each of our hotels has been thoughtfully chosen for its unique setting on the Isle of Wight — and every member of our team shares our values of professionalism, genuine warmth, and attention to detail.

Whether you’re here for rest, reconnection, or celebration, we want every stay to feel memorable for all the right reasons.

Steven Wells and Clare Farrelly in the gardens at Luccombe Hall Hotel
Clare Farrelly and Steven Wells in reception at Luccombe Hall Hotel
Clare & Steve
Co-owners
Watch

Meet the family behind it all

The Story of Luccombe Hotels – The Clifftop Collection | Family-Owned Isle of Wight Hotels
Luccombe Hall Hotel | Award-Winning Stays by the Sea
Since 1986

Here is Our Family Isle of Wight Story So Far…..

1986
Melville Hall, Sandown

In January 1986 Ken Wells and his late wife Lyn took over as the proud owners of Melville Hall Hotel in Sandown on the Isle of Wight.

They moved over from Southsea after looking at a few hotels on the island, deciding on Melville Hall Hotel in Sandown after over hearing a couple of ladies discussing their choice of wedding reception destination as having to be at Melville Hall as it was the best hotel…

Back in the day, Melville Hall was a 39 bed hotel with no en-suites but with sinks in every bedroom and a few strategically placed communal bathrooms and toilets along each corridor.

Over the years Ken refurbished the hotel many times catering for the trends in place at the time, providing ensuite bathrooms for every room, indoor and outdoor leisure facilities and creating its own spa, offering beauty treatments and holistic therapies.

Shanklin
The clifftop & beyond

After a few years of successful trading at Melville Hall, Ken went on to purchase the Luccombe Hall Country House Hotel in Shanklin due to its superior cliff top setting and then later went on to buy Chine Court Hotel next door, which he later re-named the Luccombe Manor Hotel. A few years later Ken purchased the Burlington Hotel, again in Shanklin, which, seeing a trend towards luxury self catering breaks, he renovated in to luxury contemporary apartments. Renamed Shanklin Villa Aparthotel, some feature private balconies with sea views and hot tubs.

2018
A new chapter

Ken has now retired, the hotels being successfully managed by his daughter Clare and son Steven. Melville Hall was sold in January 2018 and the first stage of refurbishments completed at Luccombe Hall in April 2018 to create luxurious bedrooms, spacious balconies with stunning panoramic views of the bay, along with rooms with private gardens featuring their very own hot tubs.

Ken is most proud that the hotels continue to be under his families management with daughter Clare and son Steven, now based at Luccombe Hall in Shanklin, running the hotels and group as a whole.

Today
The family behind it all

Clare has worked all her life in the family business – starting at a young age by collecting the daily newspapers for the hotel guests in exchange for her pocket money and is now also a co-owner.

Steven, also a co-owner, started working at Melville Hall at a young age too, as a kitchen assistant in the school holidays, then as a waiter, before moving up eventually to hotel manager. After a period of time outside of the business working for the local authority, then for IBM in commercial Financing and latterly running his own business, he returned in 2017 to oversee the sale of Melville Hall and the refurbishment works at Luccombe Hall.

Steven now works alongside Clare running the hotel group.

Ken’s youngest son Matthew is a co-owner of Shanklin Villa Aparthotel and has overseen recent refurbishment works to maintain its status as some of the Island’s finest self-catering apartments, whilst maintaining his passion for food as Breakfast Chef at Luccombe Manor Country House Hotel.

Even three of Ken’s 11 grandchildren spent some years working on reception at Melville Hall and more recently at Luccombe Hall too.

In addition to Clare and Steven, Ken is delighted that some of his original team from back in 1986 – or thereabouts – are still working for him in some way. The most notable being Pam who is now Housekeeper at Luccombe Hall. Pam’s daughter, Kirsty, was a baby at the time, but later went on to become Assistant Manager to Clare at Luccombe Hall before leaving to start her own family!

However many changes Ken has made to his hotels over the years, and more recently Clare and Steven, their objective has remained constant: To provide a service that gives you, the guest, an experience to remember…
Recognised for excellence

What Makes Luccombe Hotels Multi-Award-Winning

Join Steven Wells and Clare Farrelly, as they share how guest feedback, a passionate team, and ongoing investment have helped Luccombe Hotels win multiple hospitality awards year after year.

Red Funnel Isle of Wight Awards 2023, Gold, Best Hotel Experience
IW Chamber Business Awards 2024 winner
Isle of Wight Green Tourism Award, Gold 2024
Tripadvisor Travellers' Choice Awards 2025

Luccombe Hall Hotel – Award Highlights

  • Red Funnel Isle of Wight Awards – Best Hotel Experience
    Gold: 2022, 2023, 2024
    Silver: 2020/21, 2025
  • IW Chamber Hospitality Business of the Year – Winner, 2024
  • Green Tourism Award – Gold
  • Beautiful South Awards for Excellence 2025–26 – Best Small Hotel, Bronze
  • Wight in Bloom 2024 – 2nd Place, Best Commercial Garden
  • TripAdvisor Travellers’ Choice Award – Winner every year, 2016–2025

Luccombe Manor Country House Hotel – Award Highlights

  • Red Funnel Isle of Wight Awards – “Isle of Woof” (Best Place for Dogs)
    Gold: 2023, 2025
    Silver: 2024
  • Wightlink Woof Award – Best Dog-Friendly Accommodation, Winner
  • PetsPyjamas Award – Winner: Most Outstanding View
  • Beautiful South Awards for Excellence 2025–26 – Dog-Friendly Business of the Year, Gold
  • TripAdvisor Travellers’ Choice Award – Winner every year, 2015–2025

At Luccombe Hotels, we believe in continuous improvement, heartfelt hospitality, and creating experiences our guests genuinely love. These awards – especially those based on guest feedback and independent judging – are a reflection of the care our entire team puts into every stay.

- About Luccombe Hotels
Luccombe Hall Hotel

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