Your stay
What time is check-in and check-out?
Your room is ready from 3pm on the day you arrive, and we ask you to check out by 11am on the day you leave. You are welcome to carry on using the hotel facilities after you have checked out.
Are children welcome?
Yes. Our family rooms sleep up to 2 adults and 3 children (one room sleeps up to 6), for children up to 15 years. Families love the indoor Tropical Pool Experience, the outdoor pool in summer, the play areas and the games rooms. See family holidays.
Can I bring my dog to Luccombe Hall?
Dogs can't stay at Luccombe Hall, but they are very welcome at our sister hotel next door, Luccombe Manor, where every room is dog friendly, for £15 per night.
Is there parking?
Yes, parking at Luccombe Hall is free for guests.
What is your cancellation policy?
A 25% non-refundable deposit secures your booking, and the balance is due on or before arrival. If you cancel by 3pm, 2 days or more before you arrive, you lose the deposit; cancellations after that are charged the full balance. We recommend holiday insurance. Read our booking terms.
Facilities
What leisure facilities are included in my stay?
The indoor Tropical Pool Experience, a heated outdoor pool (May to September), indoor and outdoor hot tubs, a sauna, games rooms with a retro arcade, children's play areas and four acres of clifftop gardens, all included in your stay. See leisure facilities.
Can non-residents use the pools and leisure facilities?
Yes, with a leisure day pass: the Summer pass (May to September) is £30 per adult and £20 per child, and the Winter pass (October to April) is £17.50 per adult and £10 per child. Under 2s are free.
Is the restaurant open to non-residents?
Yes. The Grand View Restaurant and Bishop's Bar are open to residents and non-residents, and afternoon tea is served daily from 12 noon to 4pm (booking essential). Book a table online.
Do you have electric car charging?
Yes, EV charging is free for hotel guests, and so is cycle hire.
Is the hotel accessible?
AccessAble has surveyed the hotel and published a detailed access guide, so you can check everything before you visit. See our access statement.
Getting here
Do you offer discounted ferry travel?
Yes. When you book a stay direct with us you get up to half-price car ferry travel to the Isle of Wight from Southampton, Portsmouth or Lymington. See our ferry discount or call 01983 869 000.
How far is the hotel from the ferry ports?
About 30 minutes' drive from Fishbourne (Wightlink from Portsmouth) and from East Cowes (Red Funnel from Southampton), and about 45 minutes from Yarmouth (Wightlink from Lymington). See directions.
How do I get to the beach?
Shanklin Chine is a couple of minutes' walk away and is the prettiest route down to the beach. Guests who book direct get free unlimited access to the Chine from April to October. The hotel's own cliff steps are currently closed.
Still have a question?
We’d love to hear from you
Our hotel-based reservations team is happy to help.